Terms & Conditions
Privacy & Safety
1. As far as possible, all items and colourways listed are kept in stock, and will be processed within 2 working days from receipt of order, subject to availability. In the rare case that we are OUT OF STOCK of any items ordered, you will receive an email informing you of this and be given the option of being told when the item can be forwarded, a choice of replacement, or a full refund, including any postage.
2. It is therefore very important that you supply us with correct contact details (email / phone number) so that we can inform you of any delay with your order and make alternative arrangements.
3. Your personal details are always kept confidential and we promise NEVER to share them with any third party.
4. Orders should normally take no longer than 7 days from receipt of order to delivery. If you have not had your goods within that time scale, please get in touch and we will look into the matter for you.
5. All goods are sent with a proof of posting and therefore have a tracking number.
6. Please note that as this is a small business, we are sometimes away on buying trips and cannot process orders during this time. At these times a note will be posted on this website.
Our terrestrial address:
2 Brambletyne Avenue
Phone +44 (01273) 300606
You can find an international currency calculator at Yahoo... http://uk.finance.yahoo.com/ (link opens in new window)
Orders to the UK - We charge a basic price of �1 per parcel for post and packing, plus either nothing, 80p, �1.20 or �2.40 per item depending on the item's weight. We found this to be the fairest way and the closest reflecting our actual costs. The postage price on your parcel may appear to be less, but please remember that we have a franking machine which we pay monthly rental on which gives us the discounted postage that you see, plus we have to pay VAT on all the postage that we charge you.
Orders to europe - are approximately double the the ebove postage rates
Orders to the rest of the world - The best postage and packing rates will be notified to you via email before your order is processed.
All postal charges include VAT at the standard rate.
Postage rates are subject to alteration.
We try to use only bio-degradable materials for our packaging and there is a small charge for these materials included in the post and packing.